[p2pu-dev] Fwd: Problems with Notifications and Broadcast

[Charles Tanton]

Hi Carol. Sorry about the issues you're experiencing, and thanks for
reporting them.

There are various factors that could influence this:

- users can change the frequency of their notifications, and can stop
notifications totally, so some may only receive a daily digest, some weekly.
If the frequency is immediate (the default) then the messages do get queued
an sent every 15 minutes, and if there are a lot of messages queued, it may
take considerably longer.
- there are different parts of the system that emails go through before
finally being sent and delivered so I'll have to look at each of them.

I haven't been able to pick up any errors in the logs, but that doesn't mean
there's not a bug somewhere.

So, firstly, I'd suggest we do the following: if you could post another
broadcast messages asking people to check that they are subscribed to your
course notifications. They can do this by going to their subscriptions page
at http://p2pu.org/user/me/notifications/subscriptions and see if there are
entries for your course in that list. There should be the following:

Content type in group Psychology of Math Learning, Assignment Submission
 Content type in group Psychology of Math Learning, Shout Box
 Content type in group Psychology of Math Learning, Event
 Content type in group Psychology of Math Learning, Document
 Content type in group Psychology of Math Learning, Assignment
 Content type in group Psychology of Math Learning, Announcement
 Content type in group Psychology of Math Learning, Forum topic
 Thread Psychology of Math Learning

If they don't have these, and they didn't choose delete them themselves,
then you can ask them to add them or let me know and I'll do it.

Obviously, if the broadcast message doesn't work, then they won't get the
instructions, so at the beginning of the message, perhaps ask them to send
you an email if they receive the message, or you could ask them to comment
on a forum discussion topic to let you know.

If this is sounding too complicated or you don't have time, then I'll be
happy to contact your course members individually to check the above
settings.

I will also apply for your course so we can test what notifications we both
get.

On 28 January 2011 17:14, Stian Håklev <shaklev at gmail.com> wrote:

>
>
> ---------- Forwarded message ----------
> From: cc <>
> Date: Fri, Jan 28, 2011 at 9:37 AM
> Subject: Problems with Notifications and Broadcast
> To: p2pu-dev+owner at googlegroups.com <p2pu-dev%2Bowner at googlegroups.com>
>
>
> The Handbook said to send technical problems to this group, but then
> Google groups rejected my email.  So I'll try sending it to you to see
> if this works.
>
>
> Hi--
>
> I am offering a class, Psychology of Math Learning.  I'm signed up
> to
> get immediate plain text mail notifications for everything, but I
> don't seem to be getting them.  Originally, I got a message saying
> "Request for Membership" from people signing up.  But yesterday, a
> friend of mine told me she had signed up, so I went to Admin to
> check,
> and I found four others that I had never approved or denied because
> I
> never got a message they had applied.  I also tried signing up for
> the
> RSS feed for the course, but that doesn't seem to be doing anything
> either.
>
> Yesterday I tried to send out a Broadcast message to get people to
> start discussing things in the forum.  It said something about 11
> messages going into the que (something like that).  But I, at least,
> never got that message, and nothing has happened in the forums, so
> it
> seems like the other class members didn't receive it either.  The page
> in
> the Developers Course said there might be a delay, but it wouldn't be
> over
> 24 hours, would it?  I sent the Broadcast about this time yesterday
> morning.
>
> I've checked my SPAM folder and there are no P2PU messages there,
> and
> I don't use email filters or anything.  I also checked the Handbook,
> Course Developers class, and FAQ forums, but the closest thing I
> could
> find to anything relating to this problem was how to contact you all
> for advanced technical support.
>
> So what should I do?
>
> Thanks so much,
> Carol Cross
>
> PS...This is my first time offering a P2PU class, so I apologize in
> advance if I'm making some basic Newbie mistake
>
>
>
> --
> http://reganmian.net/blog -- Random Stuff that Matters
>
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